Skip to Main Content

See our latest COVID-19 updates.

Bursar's Office

Refund Information

Columbus State University uses a third party provider, BankMobile Disbursements, to process student refunds. Students receive a refund selection kit via CSU email. This kit goes out when a student registers at CSU for the first time. For more information about BankMobile, visit the BankMobile website.

Please email our office at Bursar@ColumbusState.edu if you have not received a refund selection kit via your CSU email.

To view our institution's contract with BankMobile Disbursements, a Division of Customer Bank, please visit the BankMobile Client Contracts & Profile page.

Important Dates for Summer 2021:

First Financial Aid Disbursement: May 20

First Refund of Summer 2021: May 28

The first official financial aid disbursement date for the regular Summer term is May 20; the first refunds for the Summer 2021 regular term are scheduled for May 28. After the first refund, refunds will be processed within 14 days after aid is officially disbursed to the student's account.

Financial aid may appear on your bill in "authorized" status; however, for students who are attending the regular Summer term, aid is not officially disbursed until May 20. Please note that your aid is paid based on attending hours, so if you have a class that starts later in the semester, your aid will disburse 5 days after that start date.

Refunds due to COVID-19

As of April 10, 2020, all refunds for students have been issued and sent to BankMobile. Thank you for your continued patience as we work through this unprecedented situation as quickly as possible.

Columbus State University uses a third party provider, BankMobile Disbursements, to process student refunds. Students receive a refund selection kit via CSU email. This kit goes out when a student registers at CSU for the first time. For more information about BankMobile, visit the BankMobile website.

Please email our office at Bursar@ColumbusState.edu if you have not received a refund selection kit via your CSU email.

BankMobile will send an email to notify you that your refund was processed.

Spring Semester was planned to last 130 days and would have ended on May 11. Instead, we ended residential operations on March 16, and operated for 74 days. Subsequently, we "lost" 56 days, which is 43% of the 130-day total. Therefore, we are refunding 43% of the cost of housing and for unlimited dining plans. For all other meal plans, you will receive a refund for all unused meals and unused Cougar Cash.

The fees associated with the Rec Center and Parking Deck are used to make ongoing payments for the bonds used to finance the construction of these facilities. Those debt obligations are ongoing.

While we are processing and posting credits to your account, you may notice in MyCSU that some credits appear on your account and others do not. We will continue to post credits and will issue your refund once all credits have been processed. We expect to issue refunds by April 10.

No. Refunds will not be issued for lab or course fees as these funds are necessary for the continuity of instruction in the online environment.

If you owe a past due balance to the University, your refund will be applied to that before a refund is issued. If your fees were paid using sponsored funds or paid by a third party such as VA benefits, the funds will be returned to the third party and not the student.

Most of our fees are charged on a "per semester" basis. Spring Semester was planned to last 130 days and would have ended on May 11. Instead, we ended residential operations on March 16, and operated for 74 days. Subsequently, we "lost" 56 days, which is 43% of the 130-day total. Therefore, we are providing pro-rated refunds of 43% for all or parts of certain fees.

  • Athletic Fee: $12.04
    A portion of the Athletic Fee is eligible for refunding. Most of the fee is used to support fixed costs like student scholarships and coaches' salaries and cannot be reduced. A total of 14% of the fee is eligible for refunds.
    $200 fee X 14% = $28 prorated at 43% = $12.04
  • Activity Fee: $15.85
    A portion of the Activity Fee is eligible for refunding. Some of the fee is being used to support online student activities – many of which are already under way. A total of 55% of the fee is eligible for refunds.
    $67 fee X 55% = $36.85 prorated at 43% = $15.85
  • Campus Access Fee: $12.90
    All of the Campus Access Fee is eligible for refunding.
    $30 fee prorated at 43% = $12.90
  • International Support Fee: $6.02
    All of the International Support Fee is eligible for refunding.
    $14 fee prorated at 43% = $6.02

A few of our fees are charged once per year, rather than once per semester. We expected to have 357 days of coverage for these fees (Fall, Spring and Summer) with the period ending on August 3. Instead, we ended early on March 16, and operated for 217 days. We "lost" 140 days, which is 39% of the 357-day total. Therefore, we are providing prorated refunds of 39% for these types of fees.

  • Housing Activity Fee - $11.70
    A portion of the Housing Activity Fee is eligible for refunding. Some of the fee is being used to support online student activities. A total of 60% of the fee is eligible for refunds.
    $50 fee X 60% = $30 prorated at 39% = $11.70
  • Parking Decal Fee - $17.55
    All of the Parking Decal Fee is eligible for refunding.
    $45 fee prorated at 39% = $17.55
  • Graduation Fee - $60
    This fee is charged on a one-time basis to graduating students and will be refunded at 100%.