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Bursars

Bursar's Office

Refund FAQ

When will I get my refund?

Credit balances are paid to the student as soon as possible but no later than:

  • Fourteen (14) days after the balance occurred if the credit balance occurred after the first day of class of a semester; or
  • Fourteen (14) days after the first day of class of a semester if the credit balance occurred on or before the first day of class of that semester.

How will I get my refund?  

After registering for the first time at Columbus State University, you will receive a Refund Selection Kit by mail from BankMobile within two (2) weeks. Once you receive your Refund Selection Kit, you must set your refund preference by following the instructions mailed with the kit. You can funds electronically transferred to your personal checking or savings account, a BankMobile Vibe Account (once opened), or check mailed to you via USPS.  

Will my refund be delayed?

Your refund could be delayed by 3 weeks if you do not have your refund preference set up with BankMobile.  

Can I change my refund preference?

Yes. You can change your refund preference by logging into your account at RefundSelection.com, click the "Refunds" menu option, and select "Refund Preferences". Make your new selection and click "Update Preference" to complete the process. Please note that your preference change will only affect future refunds.  

I am not on financial aid. Do I have to activate my refund preference?

Refunds may result from financial aid credits as well as schedule changes. You are strongly encouraged to activate your refund preference in the event you receive a refund in the future. Housing deposits may also be refunded via BankMobile.  

I withdrew from one of my classes. Will I get a refund?

No. There are no refunds for partial withdrawals. You must drop a class during the drop/add period published on the academic calendar to get 100% refund and no grade.  

Where can I get more information about the BankMobile Vibe Account?

Visit BankMobile's page at RefundSelection.com and use the online FAQ database.

I have not received my BankMobile Vibe authentication code.  What should I do?

If you have not received your BankMobile Refund Selection Kit please visit RefundSelection.com.   This link will tell you the status of your code.  If you have not received a BankMobile kit within 3 weeks of your first registration of classes, please contact the Bursar's office via email at  bursar@columbusstate.edu.   Make sure you provide your student ID number.

I have not received my BankMobile Vibe card. What should I do?

If you have opted in to use the BankMobile Vibe Account as your refund preference, please visit RefundSelection.com. This link will tell you the status of your card. If you have not received your card in 7 to 10 business days after opening your account, please contact the Bursar's office via email at bursar@columbusstate.edu. Make sure your provide your student ID number.

My BankMobile card is lost/damaged. How do I order a replacement card?

In the event your BankMobile card is lost, stolen, or damaged you can order a new card by logging into your profile at www.bankmobilevibe.com. Under the 'User Profile' tab, click 'Address & Phone' to verify your address is correct. Then click 'Card Status'. If you are canceling a card and re-ordering a new one, please report your card lost. If your card has already been canceled, follow the prompts to ordering a new card. There may be a fee associated with a replacement card.

My BankMobile card is expiring soon. What do I do?

Please note that if your card is expiring soon you will automatically receive a replacement card at no cost as long as your account is open, verified and is not overdrawn. You should receive an email one month prior to the expiration date on your card informing you to expect a new card to arrive soon.

Where are the BankMobile Vibe ATMs located?

Please go to http://www.allpointnetwork.com/locator.aspx to find ATMs in your area.