Frequently Asked Questions
Q. When will I get my refund?
A. If you have financial aid and it says “Authorized” next to the awards, this is an estimated amount based on your current enrollment. After the semester officially starts and attendance/enrollment is verified, any financial aid will move from an authorized status to a disbursed status on your CSU student account (the authorized notation will disappear). Once disbursed to your CSU student account, if you have a credit balance or overpayment, it will be disbursed (forwarded) to Bank Mobile within 14 days. When CSU’s portion of the refund process is complete and the funds are ready to be forwarded to Bank Mobile, the credit balance will disappear from your CSU account. Bank Mobile will disburse your refund to you via your chosen refund preference and will notify you via email. All other refunds (Non-Financial Aid) typically take between 2-4 weeks to process.
Q. I never received my refund preference information from Bank Mobile/I never chose my refund preference, what do I need to do?
A. Log-in to your MyCSU account. Go to the “Financial Records” link in the top menu. Click the link for “Choose Your Refund Option” from the Bursar/Student Accounts section on the left side of the page. Follow the instructions given.
Q. How do I pay my tuition bill online?
A. Log-in to your MyCSU account. Go to the “Financial Records” link in the top menu. Click the link for “Pay Online” from the Bursar/Student Accounts section on the left side of the page. You can pay with credit card/debit card or webcheck. Follow the instructions given.
Q. My invoice says I owe one amount but when I log in to pay online, it asks me to
pay a different amount. What do I do?
A. The payment portal cannot identify “authorized” financial aid. Please erase the amount you are being asked to pay and type in the amount, from your invoice, you are paying.
Q. I need to use more than one credit card to pay my tuition, but the payment portal
is asking me to pay everything on one card. What do I do?
A. Please erase the amount you are being asked to pay and type in the amount you are paying from the first credit card. You will have to do this for each different credit card.